Our 5-minute anonymous survey

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Our aim is to keep you satisfied. We are happy if you, our customer or potential customer, are happy. To help us improve our services, we are conducting a survey and we invite you to complete a simple questionnaire. It won't take more than five minutes of your time and it is anonymous; no personal data will be collected.

All your answers are important to us. Although the survey is anonymous, we understand that you may not feel comfortable with some of the questions and have provided a "Prefer not to answer" option.

Your email address will not be requested in the survey form. For this reason we will not be able to send a "thank you for participating" email. Our thanks for taking the survey are therefore expressed here in advance.

What is your age group?

Less than 18

18-24

25-34

35-44

45-54

55-64

65 or more

What is the highest level of education you have completed?

High School

College

University

Post-Graduate

Prefer not to answer

What is your total household size?

5 or more

What is your total annual household income?

Less than €20,000

€20,000 - €34,999

€35,000 - €49,999

€50,000 - €74,999

€75,000 - €99,999

€100,000 or more

Prefer not to answer

What is your occupation?

Owner/Proprietor

Senior Management

Other Management

Professional

Technical

Sales

Administrative

Other Employed

Homemaker/Full-time parent

Student

Retired

Not Employed

Prefer not to answer

In a typical week, about how long are you using the internet?

Less than 1 hour

1-5 hours

6-10 hours

11-20 hours

More than 20 hours

Which is your primary place of access to the internet?

Work

Home

School

Other (for example Public Library)

What computer are you using?

Mac

Other

What operating system are you using?

Windows (any version)

MacOS

Linux/Unix

Other

What is your primary browser?

Internet Explorer

Firefox

Opera

Chrome

Safari

Netscape Navigator

Other

What is your internet connection?

28k modem

56k modem

ISDN

B-ISDN

DSL

Cable

T-1 line

How did you first learn about our site?

Search engine

Forum pages

Word of mouth

Email promotion

Other

How frequently do you visit our site?

Daily

Several times per week

Once a week

Several times per month

Once a month

Less than once a month

This is my first visit

How easy is it to navigate our site?

Very easy

Quite easy

Average

Quite difficult

Very difficult

How would you rate the overall design of our site?

Very attractive

Nice

Average

Quite unattractive

Don't like at all

How do you like the images on our pages?

Very nice and well placed, they complement text

Just right

Too many images that distract from reading text

I would prefer text only

How would you rate the text blocks of our site?

Well phrased and informative

Just about the right information is provided

More information than necessary is provided

Too many typos, misspellings or syntax errors

Language used is too formal

Necessary information is missing

How do you like the colours used in our pages?

Well balanced orange and dark blue combination

I like the blue but not the orange

I like the orange but not the blue

I don't like any of the two primary colours used

I would prefer a single-colour scheme

How do you like font faces and font colours used on our site?

I like the Arial dark blue font used

I don't like the Arial font but I like its colour

I don't like the colour but I like the Arial font

I don't like neither the font face nor the colour

I would prefer black text

Do you find the font size difficult to read?

No, it's just the right size

Yes, it is too small

Yes, it is too large

Doesn't matter, I adjust the size with Ctrl+ or Ctrl- on my browser

How would you rate the description of our products?

Information provided is enough to evaluate the product

I need a more detailed description of each product

There is too much information on products

What about the pictures of our products?

Clear and large pictures allow me to view the product in detail

Many pictures but not professionally taken

I would like to see more pictures of each product

Too many pictures that make pages slow to load

How to you find our prices?

Very reasonable

Average for the product

Rather expensive

Way too expensive

Postal charges are beyond our control, but are they:

Very reasonable, lower than USA, UK or other countries

Reasonable and similar to other countries

Rather high

Very high

Don't know

What is your opinion on the checkout process?

Easy to follow, no problems encountered

It needs some effort to find your way around

Very difficult to complete

Haven't used it

And what about our Reward Program?

I like it; it's always nice for a customer to be rewarded for loyalty

It's good but nothing very special

I am not impressed and this is not an incentive for me to shop

What would you like to see in our range? (check all that apply)

Original art

Antiques

Collectibles

Rare books, albums and prints

Old books

Other modern books

Music CDs

DVDs

Vintage cameras

Vintage tube radios

Mantelpiece and other clocks

Vintage music boxes

View-Master and View-Master reels

Miniature cars

Pewter miniatures

Computer peripherals

Other electronics

Postage stamps

Bank notes and coins

Toys and hobbies

Any additional comments or suggestions?

This completes the questionnaire. We thank you again for participating and for the time spent in answering to our questions.

Your replies will help us to focus on the design and range of products that suit your needs. We may not be able to satisfy everyone, but we will certainly try.